Privacy Policy

This Privacy Policy explains what information Yalla Haul collects when you visit or place an order on this website, and how that information is used.

Information you give us

When you place an order, create an account, or contact us, we collect the information you provide: your name, email address, phone number, and delivery address. If wallet or store-credit features are used, we also keep a record of that balance against your account.

Payment information

If you pay by card, your card details are entered directly with our payment processor and are never stored on our servers. We keep a record of the transaction (amount, status, and a reference from the processor) to manage your order and prevent fraud. If you choose cash on delivery or bank transfer, no card details are collected at all.

Information collected automatically

Like most websites, we log some technical information on every visit: your IP address, an approximate location derived from it, device type, browser, and the page you came from. This is used for order security, fraud prevention, and to understand overall site traffic.

We use cookies and local browser storage to remember your cart, wishlist, and login session. These are functional and don't track you across other websites.

How we use your information

• To process and deliver your orders, including contacting you about order status and delivery.
• To handle customer support requests.
• To send order confirmations and, if you opt in, marketing updates.
• To detect and prevent fraud or abuse of the site.
• To improve the store based on overall, non-identifying traffic patterns.

Who we share it with

We share order information only with the services needed to fulfil it: our payment processor, our email provider, and delivery partners. We do not sell your personal information.

Data retention

We keep order records for as long as needed for accounting and legal purposes. You can ask us to delete your account and personal data at any time, apart from records we are required to keep by law.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it, using the contact details below.

This policy is governed by the laws of Lebanon.